RoundUp 09 - Continuing the Conversation
June 8th, 2009 by aporterWe have now finalized the schedule for this year’s WebWorks RoundUp Users Conference, and things will look a little different this year.
This year’s focus is on increasing customer involvement and engaging in meaningful conversations that will provide the most value to conference attendees.
Instead of traditional presentations followed by question-and-answer sessions, we will be increasing attendee participation through panels and a selection of themed “boot camp” sessions. Read the rest of this entry »
Just a few more to go…
May 8th, 2009 by allumsWe’re down to 85 key assets on 40 accounts left to review. The sales team has been plowing through the list and done a great job so far. About half the list is comprised of international accounts which may require feedback from our partners to get right.
Thank you for your feedback and patience as we complete this transition.
1 day key problem corrected
May 8th, 2009 by allumsSeems the license server was handing out 1 day keys to all permanent license users. Not what we were going for there. The issue has been corrected and you should start seeing the designed “30 keys with 15 day updates” behavior.
Thanks to Marcus Baake and Franz-Josef Knelangen for identifying this issue.
1 day keys?!?
May 8th, 2009 by allumsWe’re seeing some odd behavior from the licensing system where it is issuing 1 day keys. That is not expected behavior.
Sigh…
Is Friday over yet?
Getting the (licensing) kinks out…
May 7th, 2009 by allumsHere’s where we are today. It’s a combination of good, bad, and everything in between.
Good: We sent out a large number of 2009.1 upgrade emails yesterday.
Bad: Some of those contracts were missing capability assignments. So users would encounter “You have 0 keys” messages.
Good: Fixed missing capability assignments. Customers can activate these changes by clicking the “Update” button in the license dialog.
Bad: Still have a number of contracts to create/review by hand.
Good: Whole team is engaged, especially our sales group.
Bad: Some folks are wondering where their 2009.1 update info is at?
Good: We’re sending out an email blast to let people know “what’s up”.
Bad: We’ve got a few 2008.2 users who need key updates. Please contact us if you haven’t heard from us by now.
Good: We will finish this thing on Friday.
Come on Friday!
2009.1 updates sent!
May 6th, 2009 by allumsAt 5:34pm Central, a large segment of the ePublisher user base received update instructions for the 2009.1 release. If you did not receive those instructions, please check your Spam filters before contacting Customer Service.
There are a number of accounts which could not be automatically migrated to the new licensing scheme. We are processing through those as quickly as possible and anticipate the bulk of that work will be completed by the end of this week. We will attempt to send out an automated notice to these customers if possible.
Finally, we are putting up more information about how contract based licensing works over in the documentation wiki. See “Contract Licensing” for more details.
So… close… 2009.1 out later today
May 6th, 2009 by allumsWe’re close. Just working around a problem with invalid email addresses.
2009.1 emails going out on Wednesday
May 5th, 2009 by allumsWe’ve migrated a large portion of our legacy licensing information into the new system. We should be sending out the first batch of upgrade notifications tomorrow.
A couple of notes…
Getting 2009.1 out the door
May 5th, 2009 by allumsHere’s an update for those of you looking for your copy of ePublisher 2009.1.
We closed out the code tree last week and certified our build (2009.1.20966 if you’re interested). That was the easy part. Actually, that was challenging. We integrated our new licensing technology into the release. It works great! Getting it there wasn’t always fun.
Conferences in 2009 - Quality counts.
April 24th, 2009 by aporterIn the current economic climate one of the first items that get cut in any budget squeeze is usually travel, and subsequent attendances at industry conferences. But, judging by my experiences at the two industry conferences I’ve attended so far this year, DocTrain West and WritersUA, this is a false economy. Yes attendance was down at both, due to aforementioned budget and travel restraints, but they were two of the best conferences I’ve attended in years.