Archive for the ‘community’ Category

Have You Heard? ePublisher 2018.2 is Here!

Posted on: November 20th, 2018 No Comments

ePublisher 2018.2 Release is Here

ePublisher has the most advanced HTML5 output available on the market today. Fast and efficient, ePublisher now allows you to leverage search, metrics and custom design with the push of a button. You create the content, we give you the tools needed to provide the best customer experience, increasing the value of documentation to your customer and business.

 

Search you Control

In 2018.2 We improved the client-side search so you would have more control in guiding your customer to the right information and they would experience immediate results. We also enhanced the software’s ability to cross content silos and improve results through the synonyms list. We give you full control over what title and summary are shown in the results.

More Styling capability.

In Reverb 2.0 we have continued to develop the ability to customize the look and feel of your output. Easily change theme colors through the .scss file with minimal effort. Styling improvements also include advanced TOC management and customizable headers.

Interactive content to help improve your customer’s experience.

Just one of the features added in 2018.2 Reverb 2.0 is a master expand/collapse toggle button. If you have an area with several expand/collapse sections, now you can give your customer the option to expand or collapse all sections at once.

Better Google Event Tracking

2018.2 now has “Was this Helpful” buttons that report back to your google analytics. Want to know if a page is delivering the right message? Want to know if your search results found the information your customer was looking for? Improved Google Event Tracking will report this information to you and much more. We will continue to improve on metrics because if it can be measured accurately, it can be improved dramatically.

Finally, we have added FrameMaker 2019 32bit support so you can upgrade FrameMaker and still continue with your ePublisher workflow. Click on the images above to get more information on the specific features. For full release notes, you can click here.

LavaCon 2018 Wrap Up

Posted on: November 7th, 2018 No Comments

 

LavaCon 2018 Wrap Up

 

Content Management in a Business Strategy: Customer Experience = Value

LavaCon was a great success this year! There were a plethora of awe-inspiring breakout sessions and workshops that taught us how to write strategic content for the technology-driven zombiefied hoards we face on the day to day. We at WeWorks had a great time speaking with all of you and learning what essential needs you face during this apocalyptic time for documentation.

We wanted to take this opportunity to reach out and let you know that we heard you.

Break Down Silos, Guide Your Customer’s Experience

Own Your Search: Breaking down silos continues to be a common need in the TECOM world. Many of your customers have become frustrated with disconnected documentation that requires too many steps to find the answers they really need. With ePublisher we give you complete control of your search giving you the option to span silos putting all content in one central location. With a fully customizable search, you get to determine the scope of your search connecting document silos and the order in which results will display, helping your customer find what they need quickly.

To learn more about search download our free trial here.

Measure and Improve Your ROI

No Guess Work: Knowing if your documentation is effective has been a mystery in the industry for years. Content creators continue to look for answers because if it can be measured accurately, it can be improved dramatically. ePublisher has unlocked the most accurate way to measure customer engagement through Google analytics event tracking. Using ePublisher to deliver your content will give you the power to get the most out of your documentation and prove to your bosses the value you add to the organization.

To learn more about analytics download our White Paper here.

In publishing, customer experience is the only sure way to guarantee an ROI. This can’t be done through a “best guess” strategy. You need to be able to measure your efforts and have the proper tools to make changes in response to your analysis.

Publishing with ePublisher is the only way to get both measured results and the tools to improve them, guaranteed with the most advanced technology available and 25 years of experience to support your success.

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@WebWorksChris             WebWorks ePublisher
@WebWorksMichall

Understanding Customization in ePublisher

Posted on: July 5th, 2018 No Comments
With the release of ePublisher 2018.1 a lot of our customers want to upgrade to take advantage of the new features. Upgrading to a new format in ePublisher always starts with your existing ePublisher Designer project. Before you start making changes to any Designer project, you should understand customizations and where they are located. Customizations are created and edited in ePublisher Designer projects only and can take place in three different areas:
  • The Style Designer Tab
  • The Target Settings Window
  • The Advanced Tab

The Style Designer

The Style Designer is where you determine how your content will appear in the Content Display area. ePublisher will scan your source documents and bring in the Style names and information. In the Style Designer, you can lock down the information (e.g. font, size, position, background, etc..) and change behavior such as page breaks and search relevance. You can gain access to the Style Designer by navigating to the View tab and then selecting Style Designer

In the Style Designer there are 4 tabs:

  • Properties
  • Options
  • Target Properties
  • Target Options

Any area with customizations will appear in bold. To view the customizations select the bolded areas. The customizations will then appear in the Style Designer Window.

Customizations in the Properties or Options tab will automatically be carried over to Reverb 2.0. Customizations in the Target Properties or Target Options tab only apply to the selected target and will need to be carried over manually to any new target.

Target Settings Window

Target settings customizations are different from the Style Designer and Advanced tab because these customizations are in the Target Settings window instead of the ePublisher Working Area.

In the Target Settings you will customize items such as company name and logo, enter your Google ID, customize reports and activate/deactivate items in the table of contents, index, and footers.

To access the Target Settings window, click on the Target Tab in the menu bar and then select Target Settings.

Once selected, the Target Settings window will open. As in the Working Area of ePublisher, the Target Settings window shows you in bold all the areas with customizations.

You will need to manually transfer these customizations over to Reverb 2.0. It is also important to note that some Target Settings’ categories will be different. Any category that is different will be a result of picking a different format for your target. Because of this, the difference will be a logical one, so easy to identify and understand. For example, the Target Settings category Skins in Reverb 1.0 will be different than the Skins category in Reverb 2.0. You will not have a Google category in Target Settings for a PDF format, but you will have one for Reverb 2.0 an HTML format.

Advance Tab

The customizations on this tab are edits in one of the default program files of ePublisher. The file formats include HTML templates,  CSS, Java Scripting, XSL and other coding languages. Since anyone editing these files should have basic knowledge of the coding they are editing, these customizations are put under an Advanced in tab.

The AdvancedTab is located on the menu bar next to the View Tab.

Under the Advanced Tab there are two sections:

  • Manage Format Customizations
  • Manage Target Customizations

Format customizations are applied to any target with that format. For example, if your target’s format is Reverb 1.0, any customization applied under the Manage Format Customizations tab will apply to all targets with the Reverb 1.0 format. Target customizations apply only to the format of the target selected.

Summary

ePublisher is a powerful tool that allows you to increase the importance of the message you deliver to your customer. Understanding customizations is important to your success and utilizing all the features of ePublisher. There are 3 areas in your Designer Project where you could have customizations. Some of these customizations will automatically carry over, others you will have to manually include, and others you will not need at all. Identifying all the areas where you have customizations and knowing how they work will help to meet the ever changing needs of your audience.

Happy Snowman Donut Award

Posted on: February 1st, 2011

ePublisher 2010.3 shipped on January 13th, 2011.  Those of us in Development gave a big sigh of relief.  And our favorite Sales manager, Christopher Ward, presented me with the coveted “Happy Snowman Donut” Award.

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Sketching the Future

Posted on: February 23rd, 2010

I, like most folks, am fascinated by the future.  The reason is pretty clear.  All present possibilities may become realities in the future.  Years ago, I was happy to wait for others to create a future for me (Thanks Steve!).  I began creating a future for myself back in college; began shipping a future to other people in the form of WebWorks Publisher in the mid-1990s.

Lately, I’ve been working with the rest of the WebWorks.com team to improve our process for realizing the future.  We started back in 2009 with the RoundUp 2009 feedback session.  This year, I asked for reader’s help in last month’s Focus, Focus, Focus blog entry.  Those ideas have been added to the great material users submitted as enhancement requests on the WebWorks wiki since 2006.

It’s time to start turning those possibilities into reality, one sketch at a time!

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