Archive for the ‘Uncategorized’ Category
Whitepaper Series Completed: Let us know what you think!
WebWorks has completed their 3 part whitepaper series titled “The Evolution of Online Help.” Since its release, this whitepaper series received great feedback from the technical writing community.
We’ve prepared a short two-question survey based on your technical writing role. We’ll release the results once we have everyone’s responses.
TAKE THE SURVEY NOW >>
We want to hear from [...]
WebWorks version 2011.2
The WebWorks team is hard at work developing ePublisher version 2011.2. Stay tuned to www.webworks.com for more information about this exiting release and its new features.
WebWorks Tips and Tricks: Transform Static Content into Engaging Web Pages
Click the links below to view WebWorks’ Latest Tips and Tricks. Learn how to fully utilize WebWorks Reverb and its Disqus integration to turn your online help or published content into an engaging and interactive web page that will make your end users swoon.
STEP 1: Add WebWorks Reverb to your ePublisher Pro Project >>
STEP 2: [...]
The Reverb Effect
I’ve worked at WebWorks for nearly 14 years. In that time, content delivery costs and methods have changed significantly. WebWorks Publisher enabled technical writers to escape the joys of hand coded WinHelp files. Browsers opened up the web and enabled sophisticated HTML help run-times. Google made it possible to find your heart’s desire in the [...]
Intermittent Issues
These are always a challenge. What can make things occur at one time and not the other, and more importantly yet more confusingly why? There does not seem to be an online guide that can instruct someone on any product how to go about troubleshooting for an issue that happens sporadically. My guess is that [...]
Installation Frustrations
These can happen any time, whether it is the dreaded “Object reference not set to an instance of an object” or your project encountered a problem and needs to close. They aren’t the greatest and can cause hours of issues. The first thing that Support personnel usually think of to resolve an issue is to [...]
Somewhere between the Riveter and the Bear
I have no problems with being compared to sort of a mechanic. I fix things, and if I can’t fix things, chances are they are broken at the Engineering level, so I have to go back to the people who create the parts. Despite usually being outside the Scope of Support, I like to break [...]
Related Links (DITA)
I just put up a wiki page with an example of adding titles to related-links > linkpools (that’s mouthful, and a strange one at that:)) in DITA. This solution exposes the little known, and perhaps less used, markopen attribute in default.wwconfig.
Localization Tidbits
This is one of the more complicated aspects of support for ePublisher as it in encompasses every part of the process: Input (which version of FrameMaker are you running), Generation (what language and what operating system are you using) and Output (does the format have the proper support of Unicode, for example). David Shaked, of [...]
WebWorks FTP Deployment (Experimental)
We just posted an application and wiki entry for a new experimental FTP deployment client for ePublisher. Anyone interested in using FTP(S) for deployment, please give it a go and give us feedback. Please comment either on the wiki page or this blog post.