These are always a challenge. What can make things occur at one time and not the other, and more importantly yet more confusingly why? There does not seem to be an online guide that can instruct someone on any product how to go about troubleshooting for an issue that happens sporadically. My guess is that […]
Installation Frustrations
These can happen any time, whether it is the dreaded “Object reference not set to an instance of an object” or your project encountered a problem and needs to close. They aren’t the greatest and can cause hours of issues. The first thing that Support personnel usually think of to resolve an issue is to […]
Read More »
Somewhere between the Riveter and the Bear
I have no problems with being compared to sort of a mechanic. I fix things, and if I can’t fix things, chances are they are broken at the Engineering level, so I have to go back to the people who create the parts. Despite usually being outside the Scope of Support, I like to break […]
Read More »
Localization Tidbits
This is one of the more complicated aspects of support for ePublisher as it in encompasses every part of the process: Input (which version of FrameMaker are you running), Generation (what language and what operating system are you using) and Output (does the format have the proper support of Unicode, for example). David Shaked, of […]
Read More »
Fun with Format Traits Info!
Here at WebWorks, we would love to help everyone get ePublisher to do everything possible and make all of your wildest dreams come true. Most of the times we can at least come up with a compromise or direct users into a forum where they can find the information or experiment via the Wiki, or […]
Read More »
Wrangling the 3-way merge
Even after nearly 3 years with WebWorks, I often find it difficult to tackle issues such as override migration. People have different styles in doing this, but universally the preferred method is using some sort of diffing utility to bring over the customizations. Normally Standard Support does not cover this, but if the project looks […]
Read More »
Where did my FrameMaker items go?
Something that you may notice when you are trying to edit pages, specifically when you are trying to delete pages is that this option is not available: This is a symptom of not using the complete menu options in FrameMaker. Go to View -> Menus and select the option for complete to see all of […]
