Last week we launched our 2007 Customer Survey asking all our customers and prospects to share their views on our products, their experiences of dealing with the WebWorks.com team and their plans for the future. The survey only takes about 5 minutes to complete and has become a valuable tool in helping us fine tune our products and services to meet our customer needs.

A lot of the questions on the survey are things that we talk to our customers about everyday. We have set ourselves the goal of treating our customers as partners and opening up the lines of communication. We are always open to comments and a simple “how are things going?” question during conversations has helped us learn a lot about how you are using our products. But with over 4,000 customers spread across 30 countries, it is physically impossible to have personal contact with everyone, as much as we’d like to. So the survey gives everyone an equal chance to share their thoughts.

So far even though the number of people who responded is more than last year, it is still a small percentage of the user community.

One of the early respondent used the comments section to ask the question “Do you really want to know what I think of your products?”

Yes I do.

They more data we get and the more feedback we receive from you, (and I read every single comment), the more we can tailor our services, products and processes to meet the needs of the majority of our customers.

So click on over and let us know what you think.

The survey will remain active until January 2nd, 2008.