Archive for the ‘Random’ Category
Happy Snowman Donut Award
ePublisher 2010.3 shipped on January 13th, 2011. Those of us in Development gave a big sigh of relief. And our favorite Sales manager, Christopher Ward, presented me with the coveted “Happy Snowman Donut” Award.
Wiki Maturation – Tossing Tennis Balls
Have you heard the story of Quadralay’s 14 year old tennis balls? It’s a great example of what can happen when you fail to maintain the principles of business value and ownership.
You see, back in the day (1994), we were working on creating this great new product to single-source FrameMaker 4.0 files to user-defined, text [...]
Doodle Metrics
Alan Porter, our VP of Operations, likes to count things. Counting things helps him in his day-to-day job.
- How many Support requests have we handled this week?
- What is our average close time for Support cases?
You can imagine.
During RoundUp, Alan taught me a brand new metric: