Archive for the ‘framemaker’ Category

Have You Heard? ePublisher 2018.2 is Here!

Posted on: November 20th, 2018 No Comments

ePublisher 2018.2 Release is Here

ePublisher has the most advanced HTML5 output available on the market today. Fast and efficient, ePublisher now allows you to leverage search, metrics and custom design with the push of a button. You create the content, we give you the tools needed to provide the best customer experience, increasing the value of documentation to your customer and business.

 

Search you Control

In 2018.2 We improved the client-side search so you would have more control in guiding your customer to the right information and they would experience immediate results. We also enhanced the software’s ability to cross content silos and improve results through the synonyms list. We give you full control over what title and summary are shown in the results.

More Styling capability.

In Reverb 2.0 we have continued to develop the ability to customize the look and feel of your output. Easily change theme colors through the .scss file with minimal effort. Styling improvements also include advanced TOC management and customizable headers.

Interactive content to help improve your customer’s experience.

Just one of the features added in 2018.2 Reverb 2.0 is a master expand/collapse toggle button. If you have an area with several expand/collapse sections, now you can give your customer the option to expand or collapse all sections at once.

Better Google Event Tracking

2018.2 now has “Was this Helpful” buttons that report back to your google analytics. Want to know if a page is delivering the right message? Want to know if your search results found the information your customer was looking for? Improved Google Event Tracking will report this information to you and much more. We will continue to improve on metrics because if it can be measured accurately, it can be improved dramatically.

Finally, we have added FrameMaker 2019 32bit support so you can upgrade FrameMaker and still continue with your ePublisher workflow. Click on the images above to get more information on the specific features. For full release notes, you can click here.

LavaCon 2018 Wrap Up

Posted on: November 7th, 2018 No Comments

 

LavaCon 2018 Wrap Up

 

Content Management in a Business Strategy: Customer Experience = Value

LavaCon was a great success this year! There were a plethora of awe-inspiring breakout sessions and workshops that taught us how to write strategic content for the technology-driven zombiefied hoards we face on the day to day. We at WeWorks had a great time speaking with all of you and learning what essential needs you face during this apocalyptic time for documentation.

We wanted to take this opportunity to reach out and let you know that we heard you.

Break Down Silos, Guide Your Customer’s Experience

Own Your Search: Breaking down silos continues to be a common need in the TECOM world. Many of your customers have become frustrated with disconnected documentation that requires too many steps to find the answers they really need. With ePublisher we give you complete control of your search giving you the option to span silos putting all content in one central location. With a fully customizable search, you get to determine the scope of your search connecting document silos and the order in which results will display, helping your customer find what they need quickly.

To learn more about search download our free trial here.

Measure and Improve Your ROI

No Guess Work: Knowing if your documentation is effective has been a mystery in the industry for years. Content creators continue to look for answers because if it can be measured accurately, it can be improved dramatically. ePublisher has unlocked the most accurate way to measure customer engagement through Google analytics event tracking. Using ePublisher to deliver your content will give you the power to get the most out of your documentation and prove to your bosses the value you add to the organization.

To learn more about analytics download our White Paper here.

In publishing, customer experience is the only sure way to guarantee an ROI. This can’t be done through a “best guess” strategy. You need to be able to measure your efforts and have the proper tools to make changes in response to your analysis.

Publishing with ePublisher is the only way to get both measured results and the tools to improve them, guaranteed with the most advanced technology available and 25 years of experience to support your success.

Follow us on Twitter     Check out our FaceBook Page
@WebWorksChris             WebWorks ePublisher
@WebWorksMichall

Frame 7 to Frame 8 problem

Posted on: December 12th, 2008

We have discovered a kind of a nasty problem which occurs when you bring FrameMaker 7 documents created in some non-English locale, into FrameMaker 8.  This problem affects any text that is inserted into the FrameMaker 7 dialogs, such as the Paragraph Designer or the Marker dialog, under the non-English locale.  When the docs are pulled into FrameMaker 8 on an English system all of the content is converted to Unicode.  However, all of the text from the dialogs is not converted.  This means that things like the Index and the Paragarph style names are rendered as garbage characters (or probably more correctly, the raw bytes rendered as FrameRoman encoding).