Archive for the ‘White Paper’ Category

Have You Heard? ePublisher 2018.2 is Here!

Posted on: November 20th, 2018 No Comments

ePublisher 2018.2 Release is Here

ePublisher has the most advanced HTML5 output available on the market today. Fast and efficient, ePublisher now allows you to leverage search, metrics and custom design with the push of a button. You create the content, we give you the tools needed to provide the best customer experience, increasing the value of documentation to your customer and business.

 

Search you Control

In 2018.2 We improved the client-side search so you would have more control in guiding your customer to the right information and they would experience immediate results. We also enhanced the software’s ability to cross content silos and improve results through the synonyms list. We give you full control over what title and summary are shown in the results.

More Styling capability.

In Reverb 2.0 we have continued to develop the ability to customize the look and feel of your output. Easily change theme colors through the .scss file with minimal effort. Styling improvements also include advanced TOC management and customizable headers.

Interactive content to help improve your customer’s experience.

Just one of the features added in 2018.2 Reverb 2.0 is a master expand/collapse toggle button. If you have an area with several expand/collapse sections, now you can give your customer the option to expand or collapse all sections at once.

Better Google Event Tracking

2018.2 now has “Was this Helpful” buttons that report back to your google analytics. Want to know if a page is delivering the right message? Want to know if your search results found the information your customer was looking for? Improved Google Event Tracking will report this information to you and much more. We will continue to improve on metrics because if it can be measured accurately, it can be improved dramatically.

Finally, we have added FrameMaker 2019 32bit support so you can upgrade FrameMaker and still continue with your ePublisher workflow. Click on the images above to get more information on the specific features. For full release notes, you can click here.

LavaCon 2018 Wrap Up

Posted on: November 7th, 2018 No Comments

 

LavaCon 2018 Wrap Up

 

Content Management in a Business Strategy: Customer Experience = Value

LavaCon was a great success this year! There were a plethora of awe-inspiring breakout sessions and workshops that taught us how to write strategic content for the technology-driven zombiefied hoards we face on the day to day. We at WeWorks had a great time speaking with all of you and learning what essential needs you face during this apocalyptic time for documentation.

We wanted to take this opportunity to reach out and let you know that we heard you.

Break Down Silos, Guide Your Customer’s Experience

Own Your Search: Breaking down silos continues to be a common need in the TECOM world. Many of your customers have become frustrated with disconnected documentation that requires too many steps to find the answers they really need. With ePublisher we give you complete control of your search giving you the option to span silos putting all content in one central location. With a fully customizable search, you get to determine the scope of your search connecting document silos and the order in which results will display, helping your customer find what they need quickly.

To learn more about search download our free trial here.

Measure and Improve Your ROI

No Guess Work: Knowing if your documentation is effective has been a mystery in the industry for years. Content creators continue to look for answers because if it can be measured accurately, it can be improved dramatically. ePublisher has unlocked the most accurate way to measure customer engagement through Google analytics event tracking. Using ePublisher to deliver your content will give you the power to get the most out of your documentation and prove to your bosses the value you add to the organization.

To learn more about analytics download our White Paper here.

In publishing, customer experience is the only sure way to guarantee an ROI. This can’t be done through a “best guess” strategy. You need to be able to measure your efforts and have the proper tools to make changes in response to your analysis.

Publishing with ePublisher is the only way to get both measured results and the tools to improve them, guaranteed with the most advanced technology available and 25 years of experience to support your success.

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@WebWorksChris             WebWorks ePublisher
@WebWorksMichall

Responsive UX Design

Posted on: June 21st, 2012 No Comments
Responsive UX Design Whitepaper

Responsive design seems to be a buzzword on the tip of everyone’s tongue these days. Lately, there has been a lot of emphasis surrounding the concept of creating web content for cross-compatibility. Web developers have begun to eliminate the need to develop multiple sites that display the same content across desktop and mobile devices by taking advantage of advanced techniques made possible through HTML5 and CSS3. Today, instead of developing multiple sites which consume excess time to create and maintain, developers are now separating their content from their design and creating one single site that responsively interacts with all devices and platforms. This responsive technique has cut development time and maintenance substantially.

The topic of responsive design has now begun to enter the minds of technical writers. As a group of early adopters, technical writers are beginning to see the importance of developing their online content responsively. If you are behind on the subject of responsive design, check out WebWorks’ brand new whitepaper titled Responsive UX Design. It offers an in-depth analytical look at this progressive technology and how it is now affecting us as technical writers.

 

WebWorks Releases Another Must-Read Whitepaper Entitled “Beyond Technical Communication”

Posted on: January 19th, 2012

Today WebWorks released a new addition to its whitepaper library. Beyond Technical Communication is an inside, analytical look into the contributions a Technical Writer can make to maximize the customer experience while at the same time minimize associative costs. Click Here to read the latest WebWorks whitepaper.

Whitepaper Series Completed: Let us know what you think!

Posted on: October 5th, 2011

WebWorks has completed their 3 part whitepaper series titled “The Evolution of Online Help.” Since its release, this whitepaper series received great feedback from the technical writing community.

We’ve prepared a short two-question survey based on your technical writing role. We’ll release the results once we have everyone’s responses.

TAKE THE SURVEY NOW >>

We want to hear from you!
Comment on this blog post and let us know what you thought about this whitepaper series.  Do you agree or disagree?  What do you think the future holds for technical writers?