These can happen any time, whether it is the dreaded “Object reference not set to an instance of an object” or your project encountered a problem and needs to close. They aren’t the greatest and can cause hours of issues.  The first thing that Support personnel usually think of to resolve an issue is to reinstall the software. This, unfortunately rarely works for Mac or Windows programs. I find myself getting into the trap of even trying  cleaning the registry which seems to be in the same camp of doesn’t do much.  I find that taking a scalpel to the unneeded junk in your system is the best way to get rid of the error.  It sounds scarey, but what you are getting rid of is temporary files will do the trick.  Recently, I was having difficulty opening any project due to this error: (more…)

I have no problems with being compared to sort of a mechanic. I fix things, and if I can’t fix things, chances are they are broken at the Engineering level, so I have to go back to the people who create the parts. Despite usually being outside the Scope of Support, I like to break the rules, and sometimes break the product, and have some fun with XSL projects/customizations.  Ideally, my job would be represented by this image: (more…)