About two weeks ago, on Wednesday, August 5, I had an “unfun” conversation. One that I and every engineer here at WebWorks.com labored to avoid. Our contract licensing system encountered a glitch and a customer was left in a lurch. Where are my keys!?! Gulp!
2009.2 – Confluence and Continuous Improvement
Whew! We’re putting a bow on our 2009.2 release and prepping it to roll out next week. ePublisher 2009.2 includes support for FrameMaker 9 and a new wiki format, Atlassian’s Confluence. We’re a bit delayed from our original ship date of 2009-06-30. This was caused first by our Q1 slip implementing our new contract licensing […]
Read More »
Just a few more to go…
We’re down to 85 key assets on 40 accounts left to review. The sales team has been plowing through the list and done a great job so far. About half the list is comprised of international accounts which may require feedback from our partners to get right. Thank you for your feedback and patience as […]
Read More »
1 day key problem corrected
Seems the license server was handing out 1 day keys to all permanent license users. Not what we were going for there. The issue has been corrected and you should start seeing the designed “30 keys with 15 day updates” behavior. Thanks to Marcus Baake and Franz-Josef Knelangen for identifying this issue.
Read More »
1 day keys?!?
We’re seeing some odd behavior from the licensing system where it is issuing 1 day keys. That is not expected behavior. Sigh… Is Friday over yet?
Read More »
Getting the (licensing) kinks out…
Here’s where we are today. It’s a combination of good, bad, and everything in between. Good: We sent out a large number of 2009.1 upgrade emails yesterday. Bad: Some of those contracts were missing capability assignments. So users would encounter “You have 0 keys” messages. Good: Fixed missing capability assignments. Customers can activate these changes […]
Read More »
2009.1 updates sent!
At 5:34pm Central, a large segment of the ePublisher user base received update instructions for the 2009.1 release. If you did not receive those instructions, please check your Spam filters before contacting Customer Service. There are a number of accounts which could not be automatically migrated to the new licensing scheme. We are processing through […]
Read More »
So… close… 2009.1 out later today
We’re close. Just working around a problem with invalid email addresses.
Read More »
2009.1 emails going out on Wednesday
We’ve migrated a large portion of our legacy licensing information into the new system. We should be sending out the first batch of upgrade notifications tomorrow. A couple of notes…
Read More »
Getting 2009.1 out the door
Here’s an update for those of you looking for your copy of ePublisher 2009.1. We closed out the code tree last week and certified our build (2009.1.20966 if you’re interested). That was the easy part. Actually, that was challenging. We integrated our new licensing technology into the release. It works great! Getting it there wasn’t […]
