Archive for the ‘Uncategorized’ Category
The Reverb Effect
I’ve worked at WebWorks for nearly 14 years. In that time, content delivery costs and methods have changed significantly. WebWorks Publisher enabled technical writers to escape the joys of hand coded WinHelp files. Browsers opened up the web and enabled sophisticated HTML help run-times. Google made it possible to find your heart’s desire in the [...]
Google Chrome == Internet Yes, Desktop No
Google Chrome. You know it. It’s that way cool, very fast browser from the folks who gave us all a better way to search. Well, that browser, Chrome, from Google? Sometime around March, 2010, it completely forgot that your desktop exists.
What are you talking about Ben?
Oh, you don’t know this story? Sit back and I’ll [...]
Is anybody out there there?
Market research is tricky business. Knowing how to help your current customers is an easy affair (Focus, Focus, Focus). Keep your ears open and they will tell you what they need. Finding something new that both your current customers and potential customers find exciting is quite a bit more difficult. I can’t ask a customer [...]
Keeping Pace with ePublisher
Back a few weeks ago, I wrote “2009.4 and the missing feature“. Customers gave that post some great feedback. People seemed to understand our goals for end-of-year releases. It made sense to them that we dedicate time in our annual release cycle to focus solely upon stability.
As validating as it was to receive that feedback, [...]
Focus, Focus, Focus
It never fails. We ship the quarterly ePublisher release and the challenge begins anew:
What are we going to ship THIS quarter?
Marketing is analyzing, Sales is requesting, and Support is demanding. And on the other side of those groups are our customers. Some, we will delight. Others will curse our names, shocked to find that we [...]
Bugs and Car Talk Syndrome
Bugs! Isn’t that a great topic to blog about? Well, maybe not. Still, I wanted to talk about this subject because we’ve been missing out on an opportunity to learn from each other, make people happy, and improve ePublisher. There is one catch. Making this change happen requires a partnership between WebWorks.com and you.