Archive for the ‘ePublisher’ Category
Happy Snowman Donut Award
ePublisher 2010.3 shipped on January 13th, 2011. Those of us in Development gave a big sigh of relief. And our favorite Sales manager, Christopher Ward, presented me with the coveted “Happy Snowman Donut” Award.
Building a better AutoMap
ePublisher includes tools to create designs (Pro), stamp them out (Express), and automate builds (AutoMap). The thing is, AutoMap, as it exists today, is not always the right fit for our users. It offers more capability than some folks will ever leverage. For them, AutoMap is simply too expensive. Others make extensive use of AutoMap’s [...]
2009.4 and the missing feature
Life here in the Engine Room continues on as always; a combination of brimming potential and vexing challenges. I love creating new things. I love to solve problems. Sometimes I get to do both at once. But not this time.
Contracts, Commitments, and … !@#$?
About two weeks ago, on Wednesday, August 5, I had an “unfun” conversation. One that I and every engineer here at WebWorks.com labored to avoid. Our contract licensing system encountered a glitch and a customer was left in a lurch.
Where are my keys!?!
Gulp!
2009.2 – Confluence and Continuous Improvement
Whew!
We’re putting a bow on our 2009.2 release and prepping it to roll out next week. ePublisher 2009.2 includes support for FrameMaker 9 and a new wiki format, Atlassian’s Confluence. We’re a bit delayed from our original ship date of 2009-06-30. This was caused first by our Q1 slip implementing our new contract licensing service. [...]
Just a few more to go…
We’re down to 85 key assets on 40 accounts left to review. The sales team has been plowing through the list and done a great job so far. About half the list is comprised of international accounts which may require feedback from our partners to get right.
Thank you for your feedback and patience as we [...]
1 day key problem corrected
Seems the license server was handing out 1 day keys to all permanent license users. Not what we were going for there. The issue has been corrected and you should start seeing the designed “30 keys with 15 day updates” behavior.
Thanks to Marcus Baake and Franz-Josef Knelangen for identifying this issue.
1 day keys?!?
We’re seeing some odd behavior from the licensing system where it is issuing 1 day keys. That is not expected behavior.
Sigh…
Is Friday over yet?
Getting the (licensing) kinks out…
Here’s where we are today. It’s a combination of good, bad, and everything in between.
Good: We sent out a large number of 2009.1 upgrade emails yesterday.
Bad: Some of those contracts were missing capability assignments. So users would encounter “You have 0 keys” messages.
Good: Fixed missing capability assignments. Customers can activate these changes by clicking the [...]
2009.1 updates sent!
At 5:34pm Central, a large segment of the ePublisher user base received update instructions for the 2009.1 release. If you did not receive those instructions, please check your Spam filters before contacting Customer Service.
There are a number of accounts which could not be automatically migrated to the new licensing scheme. We are processing through those [...]