ePublisher 2010.3 shipped on January 13th, 2011. Those of us in Development gave a big sigh of relief. And our favorite Sales manager, Christopher Ward, presented me with the coveted “Happy Snowman Donut” Award.
Archive for the ‘Random’ Category
Wiki Maturation – Tossing Tennis Balls
Have you heard the story of Quadralay’s 14 year old tennis balls? It’s a great example of what can happen when you fail to maintain the principles of business value and ownership.
You see, back in the day (1994), we were working on creating this great new product to single-source FrameMaker 4.0 files to user-defined, text based outputs. At the time, I called the project WDT – WebWorks Document Translator. For some reason or other, our Marketing folks thought WebWorks Publisher would be a better name. I guess they had a point.
Anyway, to break up the day, one of Quadralay’s founders would take a little time off and play some tennis. One day, he bought a canister with 3 new tennis balls. He played his game, came back to the office, and placed that container (now with two good balls left) in our storage room.
That was 1994.
Doodle Metrics
Alan Porter, our VP of Operations, likes to count things. Counting things helps him in his day-to-day job.
– How many Support requests have we handled this week?
– What is our average close time for Support cases?
You can imagine.
