Archive for November, 2007
ePublisher and the "Big Picture"
Video Link: “Big Picture”
My daughter Kalyani is an amazing person. Smart, strong-willed, and just about the greatest Second Grader you’ll ever meet. She does, however, possess one less than endearing trait. Kalyani can be an absolute nightmare when things don’t go her way. More exactly, Kalyani has trouble when the “Real [...]
Doodle Metrics
Alan Porter, our VP of Operations, likes to count things. Counting things helps him in his day-to-day job.
- How many Support requests have we handled this week?
- What is our average close time for Support cases?
You can imagine.
During RoundUp, Alan taught me a brand new metric:
They ain't no RoundUp
I’ve been to many conferences over the years as both a vendor and an attendee. Some were good, some were bad, and, yes, some were just plain ugly. But what happened in Austin earlier this week was different.
How exactly was RoundUp different?
I can’t quite say.
Except…
Those other conferences?
They ain’t no RoundUp.